We respect the privacy rights of our visitors and recognize the importance of safeguarding the information we collect about them. This Privacy Policy outlines how we collect, store, and use the personal information you provide to us. As part of our commitment to your privacy and security, our websites have been certified by Cybertrust.

If you are under 16 years old, you must inform a parent or guardian about our Privacy Policy and obtain their consent before registering, subscribing, or placing an order with us.

What Personal Data Do We Collect and How?

We collect personal information about you when you register or subscribe for our services, place an order, purchase a gift voucher, use our online services, interact with us through other means such as social media, request information or assistance, provide testimonials or feedback, comment on blogs or articles, attend events we run or sponsor, participate in competitions, sign up for special offers or updates, take part in research panels, or complete surveys. By using our services, you consent to the use of your personal data in accordance with this policy.

 

The information we collect and store about you may include your name, email address, phone and mobile numbers, home address, shipping and billing addresses, payment card details, IP address, search criteria, shopping history and preferences, sizing information, responses to research and surveys, browser type, access times and durations, referring URL, cell IDs (unique identifiers of telecommunications towers used when accessing our location-based services), GPS data, photographs, and other content you share with us, date of birth, password details, answers to security questions, and any other information you provide.

 

We may record or monitor calls for security, training purposes, and to improve our services.

Marketing Opt-In and Opt-Out

We offer the option to receive news and fashion updates via phone, live chat, email, SMS, and/or direct mail, based on your preferences. These updates may include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events, and marketing promotions. You may opt-out of receiving these updates at any time.

 

We or our third-party partners may also ask if you wish to receive marketing materials when you enter a promotion or attend an event hosted or sponsored by us. Other companies within our Group may share your personal information with us for marketing purposes.

 

You have the right to request that we do not use your personal information for marketing. If you change your mind, we will always provide an opportunity to unsubscribe from any service or update you have subscribed to.

 

Direct marketing messages will include instructions on how to unsubscribe. Alternatively, you can update your marketing preferences by logging into My Account. To opt out of direct mail, please contact our Customer Care team.

Safeguarding Your Personal Information

We will take reasonable measures to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you provide to us. We have implemented technology and security policies designed to protect your personal information. We also adhere to the security procedures required by applicable privacy laws, covering the storage, use, and disclosure of your information, as well as measures to prevent unauthorized access or use. When placing an order or accessing your account information, we use Secure Socket Layer (SSL) encryption to protect your data during transmission.

Contact Us

If you have any questions, please feel free to contact us via email: [email protected].